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Santo Domingo Elite Transport: Premier and Stylish Car Services.

Name: Santo Domingo Elite Transport: Premier and Stylish Car Services.
Brand: Jr Luxury Rd
SKU: 353601P1
Price: 75.00 USD
Rating: 5.0 (42 reviews)

Badge of ExcellenceSanto Domingo, Dominican Republic

From $75.00

per group (up to 2)

Select Date and Travelers

up to 24 hours before the experience starts (local time)

1 hour 5 minutes
Pickup offered
Mobile ticket

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Overview

Get around the Dominican Republic in style with a private luxury transfer service. Choose from a sedan, SUV, or van, and destinations that include Santo Domingo, Punta Cana, La Romana, and Caberete. Your driver will meet you at the airport arrivals hall or your hotel lobby and provide assistance with luggage. All you have to do is sit back, relax, and enjoy the ride to your destination.

One-way transfer service in the Dominican Republic
Avoid the hassle of taxis or public transportation
Different vehicles available for different group sizes
Private transfer offers a fully personalized experience

What's Included

Bottled water
Private transportation
Parking Fees
WiFi on board

Gratuities

Meeting and Pickup

Pickup points

Select a pickup point

Start time

Opening hours

Select your preferred transportation option to see hours.

View tour option

Drop-off points

Select a drop-off point

Type to search

Pickup details

please inform the exact address and contact details number of luggage's and number of passengers

What To Expect

Additional Info

Confirmation will be received at time of booking
Not wheelchair accessible
Stroller accessible
Service animals allowed
Near public transportation

Infants must sit on laps
Infant seats available
Most travelers can participate
This is a private tour/activity. Only your group will participate

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.

Any changes made less than 24 hours before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.

Reviews

5.0

42 reviews

Total review count and overall rating based on Viator and Tripadvisor reviews

Reviews by Viator travelers.

We perform checks on reviews

Showing 1-2 of 42 reviews

Extremely misleading and disappointing experience

Jessica_M, Feb 2024

After booking my service, I was in contact with the provider via text to ensure a smooth experience. I was traveling with my 2 year old and wanted to make sure we'd have a car seat and the car could accommodate all the adults as well. I was told someone would be in the airport with my name on a sign to meet me. That never happened. Instead I received a text when I landed to meet someone outside by an ice cream store. I had trouble finding our driver, and when we saw her, we knew right away we would not fit. The car had 5 seats, with one person having to sit in a tight space in the trunk with the luggage. We had 5 bags and a stroller and that would not fit. My Viator reservation said we'd receive a car that could fit 5 bags and 5 adults, when I contacted the operator, he said he provided a car for 5 people and 4 luggage and I'd have to pay more for a bigger car (which he told me he didn't have available.) Why would you only provide a car with such limited and exact space? Plus, we had backpacks and other bags which we'd have to put on our laps. Not to mention the stroller would have nowhere to fit. Never have I taken a car service where I had so say every item I'd bring on board. It's clear we'd have been so crammed and uncomfortable for our hour long trip. We were stranded at the airport until I eventually called an uber for part of our group. Plus, the car seat was not safe. It did not fit my daughter. The driver didn't know how to make the straps bigger for her and it was not buckled into the seat so I basically had to hold onto her the entire ride and pray we'd be fine. This service is a complete scam.

Response from Host, Feb 2024

Thank you for taking the time to provide your feedback and sharing your experience. Before I reply, I will like to highlight to everyone who reads this and reads or previous reviews, The difference in experiences and how our service is provided. first I will like to express how uncomfortable it is for us to even deal with this situation. From the moment you placed the booking you were misleading. You selected a service to the wrong place because you saw it was cheaper. Then instead of asking for a mini bus you selected a compact SUV. Instead of placing that you had 5 passengers including a toddler you put 4 passengers in total. (Didn’t even request a child seat). As soon as we noticed you book the wrong service, I personally took the time to contact you. Very professional and caring like we treat all of our clients. We notify you of the wrong selection and inform you that your service would be smooth with no issues. At this point you reply to add the car seat because you were traveling with a toddler. To which we gladly added the car seat with no extra cost. Mind you, you still didn’t specify that it will be 5 passengers instead of the 4 passengers that you placed on the booking. And still didn’t notify us of the amount of luggage you will have. Upon arrival your requested a pick up for 12:19 and your exit at 1:30 this is why the driver waited at the car to avoid charging you any extra wait time or parking cost. As soon as you saw the SUV you automatically informed that driver you will not fit. Which is understandable you would know since you knew it was 5 passengers and we were under the impression that it was only 4. We have 3 options in our service (sedan, suv and van) after 4 passengers your next option is the van. That’s set that way because we have been in the industry for a long time and we understand the importance of space and room. But you knowingly still selected a 4 passenger car service. And you would like to blame us for this mistake. More over, once the driver called me an explain the situation. I automatically called you to explain that on the reservation we only had 4 passengers and how we based the service on what you put in the booking. As we do not complete the booking for you. So we cannot place a wrong information, therefore we couldn’t have made the mistake, you did. I tried to help and informed you that I will see the closes van I had available and how long I could have it at the airport. To which you responded rudely and even hung up the phone on me. I could understand you being upset for the confusion, but at that point all I wanted to do was help the situation not make it worst by upsetting anyone involved. In conclusion, we are extremely disappointed that you had an experience with us that wasn’t perfect. Which is what we strive for with each of our clients. Everyone in JR Luxury RD goes above and beyond to provide top notch service. We have been in business for well over 10 years providing the best service possible and we did not reach the respectable reputation that we have by not understanding our clients and giving a high standard service. To anyone reading this and booking our service or any service for that matter, please be as honest and transparent as possible with your booking. One false statement could ruin an experience not only for the Client but for our drivers and representatives as well. Once again, we do apologize we had a misunderstanding with your booking and your experience wasn’t perfect. An I would like to extend our services to you in the future and we are sure it will be nothing less than exceptional.

The airport had a problem...

Shayne_S, Jun 2023

The airport had a problem with luggage conveyor belt which delayed our arrival. However, we paid $95 for luxury SUV pick-up and we were promised bottled water. None of it happened. The vehicle that we were in was far from "luxurious" (it was a small SUV and could barely fit our group in it) and had engine problem as it kept choking every 5 mins when driving. They didn't even try to make it look nice. The vibe we got was "you are late and you are lucky I still pick you up. Now, get in". It was ridiculous. At first, we were going to ride with this company for another 3 trips in DR, but after seeing how the service was like, we had to cancelled other bookings with them. I do not know how they got all 5 stars reviews, but what I have experienced with my group didn't even deserve a star. I learn that you have to use reputable transportation services and should never book one using Viator because it could have been the operators' friends or employee who reviewed them as five stars service. You have beeen warned.

Response from Host, Jun 2023

We are shocked that you would even dare to write this review. You should be a shame of yourself. I am the company owner and I went out of my way to go to the airport and personally explain to you the situation. Your vehicle was there on time and ready for you even as your fight arrived earlier than expected. Kept constant communication with you since your arrival. After 1 hour and a half I informed you that it had been well over 1 hour. So I decided to go to the airport both a back up vehicle for you because it wasn’t our fault or the next clients fault that you encounter the issues that your encounter. I was very apologetic and explain in details why the last sudden change and even inform you that I’m your next 3 trips I will be offering and upgrade. We have the reputation we have because we are responsible and honest with our clients. We don’t just want your money we want to share an experience with our clients. Either way, thank you for choosing. Our services. I am sorry you misunderstood what i was trying to inform you when I met your. Moreover, we as a company apologize for not meeting your expectations, we try to run a business with a client satisfaction first mentality. Enjoy the rest of your stay in our beautiful country and have a safe trip.