Thank you for caring enough to share your feedback with us. We are sorry to hear that you did not enjoy your experience. We understand that low tide and boat traffic can affect the quality of the tour, and we apologize for any inconvenience this may have caused. We are also surprised to hear that you did not enjoy this time of day, as it is typically one of our favorites to be out on the water.
We are sorry to hear that our guide did not meet your expectations. We strive to provide knowledgeable and engaging guides, and we apologize if this was not your experience. We appreciate your feedback and will use it to improve our training and communication with our guides.
Regarding the dolphin sighting, we understand that this can be a highlight of the tour, and we apologize that you only saw one in the distance. We cannot guarantee sightings, as we are observing wildlife in their natural habitat, but we always do our best to provide our guests with a memorable experience.
Finally, we understand that spring break can bring increased boat traffic, and we apologize if this caught you by surprise. We appreciate your feedback and will take this into consideration for future tours.
Thank you again for choosing our company, and we hope that you will consider giving us another chance in the future. If you would like to discuss your experience further, please do not hesitate to contact us directly.