Hello Kendal,
I understand the frustration of unexpected waiting. We value a smooth experience, especially for eagerly anticipated tours. After investigating, we found the host's absence was due to an oversight – she missed adding the date to her calendar. We take this seriously and are improving our reminder system to avoid such incidents.
Though I can't change what happened, my team and I are dedicated to resolving this. We’ve sent you an email directly to chat about a solution. We hope you'll consider giving us another opportunity in the future.
Best,
Ruslan & the City Unscripted Team