I'm sorry to hear about your negative experience with our tour. We understand that you were unable to join the tour because you arrived late, and we regret that we were not able to accommodate you.
Our policy clearly states that we cannot allow latecomers to join the tour because it would disturb the sumo practice, and we have already made costs to pay for the sumo stable and our tour guide. As such, we do not offer refunds or allow for rescheduling last minute, as these costs are already incurred.
Regarding your concerns about reaching us, we apologize if you had difficulty contacting us by phone. However, please note that our customer support team is always available to assist via chat and email. It's important to reach out to us as soon as possible if you have any concerns, as we cannot accommodate late arrivals due to the nature of the tour. We understand that you overslept and even if you had contacted us by phone, you still would have been late for the tour.
We apologize for any inconvenience this may have caused you. We understand that you were looking forward to the tour and it's disappointing when things don't go as planned.
Regards,
Magical Trip Support Team