Dear Hilda, we are very surprised about your review and would like to clarify few things
1. you called our driver at 8.01am and he was waiting at the trafic lights near your hotel and arrived to your hotel at 8.03am /your hotel was in central Vienna/
2. Juraj has done this tour many times in the past and we would like to remind that he is a driver not a guide, we offer our clients a fully guided option with guides in Hallstatt and Salzburg which you did not take, our drivers are all very vell trained and know lots of stuff about places as they also accompany local guides
3. This is quite a full tour with lots of places and if clients prefer to stay at some places longer they will have less time in other destinations, so you prefered to stay longer in Hallstatt and had about 2hrs in Salzburg, our driver informed you about departure at 5.00pm which you agreed/did not want to extend for extra charge/, but than just sent him a text message that you have found other transport and would like to stay longer, which is very strange to us
4. on this day we had 3other drivers on the same route, if you called us and complained we could have changed the driver or offer you an alternative transport , we have guides and drivers in all Austria
5. we are deeply sorry, but we find this review very unfair and especially for one of our most popular tours
6. we hope you had a great time in Austria and will come back