Thank you for your review. We love to use these reviews to help educate potential future bookers :)
When you booked, it stated on all of the information both prior to and after the booking process that transfers were NOT included in your booking and if you needed to add transportation from Anchorage, you would need to call and reserve this ahead of time. You did not do this and you did not arrive to your tour. The cancellation policy was clearly stated during the doing process as well, therefor no refund was issued. We did try and reschedule you but you did not want this.
To all future bookers, if you do not have transportation from Anchorage to the departure location, as soon as you have made your reservation please call 907-272-7777 and we can do this for you so there is no interruption in your tour :)