We sincerely apologize for the inconvenience you experienced during your pick-up. It's disheartening to hear that our driver did not adequately plan for the marathon-affected area, resulting in difficulties reaching your hotel. Your feedback is essential, and we'll address this issue internally to ensure better planning and coordination in similar situations in the future. We understand your frustration and regret any inconvenience caused. Please accept our sincerest apologies, and we hope to have the opportunity to serve you better in the future.