Dear AnnPiraino,
I would like to sincerely apologize for the inconvenience caused by the cancellation of the Barcelona Private Transfer: Cruise Port to Barcelona Airport. We understand that the last-minute cancellation and the miscommunication regarding the timing were frustrating for you.
We want to assure you that we made every effort to inform you as soon as we confirmed the unavailability of the tour due to operational reasons. We reached out to you and your agency to offer alternative options or a full refund. However, we acknowledge that the situation could have been handled better, and we apologize for any confusion or disappointment caused.
We appreciate your understanding and feedback. If you have any further concerns or questions, please don't hesitate to reach out to us. We value your satisfaction and hope to have the opportunity to serve you better in the future.
Best regards,