We apologize for the confusion and inconvenience you experienced during your transportation arrangements. Your feedback is important to us, and we regret any misunderstanding regarding the additional passengers and the unexpected extra cost. We're currently reviewing our processes internally to ensure clearer communication and better coordination in such situations. Additionally, we apologize for the cancellation of your other booked transport, and we're investigating this issue further to prevent similar occurrences in the future. Your satisfaction is our priority, and we appreciate your understanding. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to regain your trust and serve you better in the future.