Dear Chris_T,
Thank you for sharing your feedback regarding your recent experience with us. We truly apologize for any confusion or inconvenience you encountered while trying to locate our tour starting point.
We understand how essential clear directions are, and we want to assure you that we take this matter seriously. Our team is committed to providing precise and accurate information to ensure that our guests have a smooth and enjoyable experience.
In this specific case, we did indicate the start position clearly, and our colleagues, the rest of the group, our tour guide, and the scooters were all at the designated meeting point, eagerly awaiting your arrival.
We regret that you were unable to find us despite your best efforts. If you had contacted us through the phone number clearly indicated on all platforms, confirmation emails, and printed materials, we would have been more than happy to assist you with directions and ensure that you could join the tour hassle-free.
Guest satisfaction is our top priority, and we strive to provide exceptional service to all our guests. Your feedback helps us identify areas for improvement, and we will use this experience to reinforce the importance of clear communication and assistance for our guests.
As a gesture of goodwill, we would like to offer you a special invitation to join us on a future tour. We are confident that with proper communication and support, your next experience with Luna Tours will be outstanding.
Please feel free to reach out to our customer support team at info@luna-tours.com to discuss your complimentary tour and facilitate any additional assistance you may need.
Once again, we apologize for any inconvenience caused and appreciate your understanding. We look forward to the opportunity to welcome you on one of our tours and exceed your expectations.
Best regards,
Andras Toth
Guest relations manager
Luna Tours Budapest