Hi Stephanie
Thank you for taking the time to leave your feedback, I do appreciate it.
Jules is an incredible pilot and we are very fortunate to have him on our team as he is just as passionate about FNQ as we are.
I understand how disappointing it would have been to arrive at Vlasoff and find it occupied, it is a public sand cay and as such can not be reserved. On the rare occasion it is occupied on our arrival we are not permitted to land and as per the T&C on the page, instead passengers receive an extended reef scenic flight including views of Arlington Reef (one of the largest continuous reef system in the marine park) before landing at Green Island for snorkelling and lunch.
The Pilots need to log their flight plan prior to departing from the Hangar, so unfortunately they are unable to extend the stay on the island as the total tour time is set prior to departure at 2 1/2 hours.
We will take your feedback on board, as we are always looking for ways to improve the customer experience.
Thank you again for leaving your feedback, and I hope you enjoy the rest of your stay in FNQ.
Thanks
Kel