Hi Deborah
I can certainly understand your disappointment not being able to experience the flight over the reef as you had expected. Unfortunately, at this time of year in the tropics the weather can vary greatly from day to day, even hour to hour, and can be disruptive to our operation at times. On the day you were due to travel there rain squalls associated with a weather system moving across the far north of Australia, and as you know unfortunately we had to cancel the flight at short notice in the interest of passenger comfort and safety.
Our aim is always to provide guests with the best experience possible and the cancellation of a flight is not something that we take lightly.
We appreciate your understanding regarding the cancellation, and we hope to be able to have you fly with us one day soon.
Kind regards
Kel