Dear customer, we are sorry to receive your review, furthermore, after having investigated with our captain, it appears that what you have indicated is not true. The tour started few minutes late, due to a technical problem that absolutely had to be solved for safety reasons. Our staff, as well as our captain, warned you promptly and you calmly accepted this small delay, which has been fully recovered. You said that the captain smoked all the time and talked on the phone, two things impossible to do when driving a boat. It seems strange to us that you refer to Captain Pietro, as your boat was led by Captain Mariano. All correspondence between you and our staff is in our hands where you tried to claim to receive a refund because our price was high compared to other prices on the island of Capri. The online choice of tours of the island of Capri is very wide, if the problem was the price, you could have made a different choice before booking with us and also you could cancel your booking 24 hours before the tour for a full refund. The quality of our service can be seen from the numerous reviews you have surely read.