Dear Arvinder,
Thank you so much for choosing our tour company for your excursion at Costa Maya on your vacation with Carnival Cruise Line's Carnival Valor. We truly appreciate your preference and the opportunity to be a part of your holiday plans.
We understand your disappointment in not being able to join the tour, and we want to clarify the situation. Unfortunately, due to bad weather conditions, your cruise did not dock at Costa Maya Port as scheduled. This unforeseen circumstance was beyond our control and is the reason you were unable to join the tour, not our capacity to offer the tour.
We want to assure you that we processed your refund in a timely manner to minimize any further inconvenience. We deeply regret any confusion or frustration this situation may have caused you.
We hope you will consider joining us on your next trip. We would love another opportunity to show you the beautiful Mexican Caribbean and provide you with an unforgettable experience.
Thank you once again for your understanding, and we look forward to welcoming you in the future.
Warm regards,
The Next Experience Travel Team