Dear Denise,
Thank you so much for sharing your experience at the Bacalar Seven Color Lagoon with us!
We're thrilled that you chose Costa Maya Shore Excursions for your adventure during your cruise vacation aboard the Sky Princess.
We're delighted to hear that you enjoyed the resort, along with the food and drinks, and found our team friendly and helpful. It's always our aim to provide a warm and welcoming atmosphere.
We understand your feelings about the kayaking portion of the tour and the visibility of the lagoon's colors. The unique beauty of Bacalar's waters is indeed best appreciated under clear skies, and unfortunately, the weather can be unpredictable. We had to adjust the duration of the kayaking to ensure your timely return to the Costa Maya port, as we prioritize a hassle-free experience for all our guests, ensuring they're back on board their cruise on time.
Your feedback is invaluable, and we will certainly take it into account as we strive to improve our experiences. We hope to have the opportunity to welcome you back on a sunnier day for a fuller exploration of Bacalar's magnificent colors.
Don't forget to tag your stories on Instagram and Facebook with @CostaMayaShoreExcursions We love seeing our guests' adventures!
Warm regards,
The Costa Maya Shore Excursions Team