Dear Heather,
Thank you for choosing our One Day Tour to Chacchoben Mayan City and Bacalar Lagoon during your cruise day in the beautiful Caribbean!
We appreciate your feedback and are glad to hear that you found the ruins portion of the trip interesting.
Regarding the Bacalar Lagoon, we apologize for any confusion regarding the beach chairs. It is important to note that the lagoon area does not have sand like a traditional beach, but rather gravel. We provide various seating options, including beach chairs and folding chairs near the restaurant, to accommodate our guests. We apologize if the availability of beach chairs fell short of your expectations due to the number of visitors.
We understand your concerns about the rocky bottom of the lagoon. The lagoon offers a different experience than a beach, and some guests find water shoes helpful for walking in the area. We strive to ensure the safety of our guests and provide different access points along the shore to enjoy the lagoon safely.
Regarding the food and beverage offerings, we appreciate your feedback. We continuously work to improve our offerings and ensure they meet our guests' expectations. Your comments will be shared with our team for further consideration.
Once again, we sincerely appreciate your review and the opportunity to serve you. We hope that despite the challenges you faced, you were still able to appreciate the beauty of the lagoon. We strive to provide a relaxing and hassle-free experience for all our guests, and we hope to welcome you back in the future to provide an even better experience.
Best regards,
The Next Experience Travel Team