Dear Sue,
Thank you for sharing your feedback about your recent tour experience. Based on the information you provided, it seems that you took the tour last week, during a period when there was significant maintenance work on the train railways. This resulted in delays and a reduced number of available trains (instead of having 3 trains per hour, there was only one connecting train every 2 hours). Considering the high rate of visitors during that time and the fact that you can move around only by train or ferry, the trains became overcrowded, leading to limited time at each destination.
We want to assure you that this was an exceptional occurrence and not typical of our usual tour experience. Feedback from our other clients indicates that the tour generally runs smoothly, allowing for a more relaxed and enjoyable exploration of the sites.
It's important to note that the train route we use is the only option available to reach the scenic Cinque Terre, there are no higher-level of trains or higher-quality transport between the villages. In our tour description, we do mention that the tour may be fast-paced due to our reliance on trains, and unforeseen circumstances or delays may occur. While we understand your disappointment with the limited time at each site, we strive to make the best use of the available train schedules even though we want to clarify that we do not have direct control over the train services or their availability.
We appreciate your valuable input as it helps us continuously improve our tours and meet our customers' expectations. We kindly request that you reach out to us directly so that we can further discuss your specific experience and find a suitable resolution. Your satisfaction is of utmost importance to us, and we want to ensure that your concerns are addressed appropriately.
We also would love to have you with us again in the future in order to have the real experience we promise.
Kind regards
Jane