Hi Marco
Sorry to hear this was the worst experience you ever had!
Unfortunately the confirmation email that was sent to you via TripAdvisor (Viator) explained that you were to meet us 1 hour prior to the departure time.
A full refund was given to you through Viator and we tried to get you back onboard the vessel for another tour Free of charge but we never heard back from you.
Hopefully next time we can give you the amazing experience that we offer here on the beautiful Qld/NSW Boarder region.
Apologies for letting you down Marco.