Dear Lisa,
Thank you for your feedback and please allow us to clarify the situation from our end. Our driver was present at the designated pickup location and waited for an hour following the arrival of your flight. Despite our efforts to reach you through two phone calls, we were unable to establish contact. Since we could not find you and the remaining time had gone, the driver marked the reservation as a noshow. We understand the distress caused by such situations, especially after a flight. We strive for excellent customer service, and your experience does not reflect the high standards we aim to uphold.
Best regards,
Mateusz