Hi Mrs. Graciela Spivak,
It is an honor to be able to share part of Portugal our dear customers with great passion.
We are a group of specialized independent local guides/drivers. All bosses of our work. Who depart with great pleasure from Lisbon to Porto or from Porto and other cities in the country, which is perfectly normal to pick up our dear customers.
Our joy is to provide the best experiences for our customers.
We inform you that your guide/driver (is the boss) who really did everything to make sure you enjoyed it. We are happy that it was noticed by you.
Really confusing is when the content of your comment is disrespectful and to contain very unfortunate and unfounded insinuations.
For the following reasons:
- Did you buy the trip without reading the travel plan? Do you purchase a service without reading it?
When our dear customers buy a trip. Read the travel plan and even receive an email and message with the travel plan.
Our dear customers let us know and and communicate if they have any doubts and we will gladly clarify and inform our customers.
Unfortunately, you were not careful to read everything written in the road trip description, the Travel Plan. The 2 messages and 4 emails we sent before the road trip day containing the travel plan and which were responded to by you. (we have everything documented whether by whatsapp or email).
You also didn't pay due attention when your guide/driver talked about the travel plan.
Your local guide/driver did not feel your concern when you disregarded all his suggestions and instructions. After you ran out of time several times. You have been warned of this situation. You were informed to have a quick meal.
You should have the common sense to understand, you were not punctual and exceeded the limits of flexibility for a long time, without taking care to inform us. We regret that you were not careful and respectful.
We wish hopefully some Viator company will satisfy you.
We will always remain focused always with our passion and professionalism to share part of Portugal with our dear customers.
Our basis will always be honesty.
The best wishes,
RM CESAR Tours