Dear George,
Thank you for joining our small group tour to Bern and sharing your experience with us. Your feedback is genuinely appreciated as it helps us to identify areas of improvement.
Providing an enjoyable and informative experience is of utmost importance to us, and we regret that your expectations were not met on this occasion. Our tour guides are trained to strike the right balance between pacing and ensuring that all participants can comfortably keep up with the group. We understand that walking too fast can be frustrating and may hinder your ability to fully appreciate the sights and attractions of the city. Rest assured, we will address this matter with your guide to avoid this incident in the future.
Furthermore, we put a strong emphasis on the education and training of our guides so that they can offer our guests a memorable experience. According to the itinerary, our guests receive a 45 minutes guided walking tour in the old town of Bern. The remaining time is available for the guests to continue exploring on their own and enjoy lunch. We would like to apologize on behalf of your tour guide if he didn’t provide much information during the visit in the old town and will certainly forward him your feedback to ensure he provides a more informative tour experience in the future.
We are however happy that you enjoyed the rest of the tour and hope you still had a great day and stay in Switzerland.
Best regards,
Ambika from Best of Switzerland Tours