Dear s_h,
Thank you very much for participating in our partly guided tour to Grindelwald & Interlaken and taking the time to write such a detailed review.
As officially stated in the tour description in Viator, this tour is accompanied by the tour guide from Zurich/Lucerne to Grindelwald and from Interlaken back to the departure point. Our tour is designed for our guests to explore both villages at their own pace. They all receive an informative booklet with recommendations of attractions and activities to see/visit. Additionally, our guides are very experienced and know the area quite well so guests can receive further tips on what to do if asked.
It is a real pity to hear that you spent most of the time sitting in a coffee instead of going to Mt First, a real highlight of this area, visit the Glacier Canyon or simply strolling around the villages. Grindelwald and Interlaken are very popular destinations in Switzerland for their typical Swiss landscapes with old and well-conserved houses surrounded by mountains, rivers, and waterfalls. Both are worth visiting regardless of the weather. We also regret that you didn’t ask your tour guides for further recommendations, they would have gladly helped you to make the most out of your day.
As we allocate our seats on a "first come, first served" basis instead of fixed allocations, your preferred seat may no longer be available when boarding the bus. Our tour first departs from Zurich and goes then to Lucerne to pick up the rest of the guests. Additionally, it is true that one can visit the villages individually, like any other destination in Switzerland. Nevertheless, this would be way more expensive without the Swiss Pass and would involve several train changes. By joining our tour, our guests receive wealthy information about our country and culture and a seamless way of traveling.
We hope that you keep fond memories from your stay in our beautiful country and that you give us a second chance on your next visit to Switzerland.
Best regards,
Ambika from Best of Switzerland Tours