Hi
,the first thing to tell you is that I am very sorry for what happened but tell you that te trip could not be done for security reasons and has nothing to do with the non-receipt of messages or with the level of horsemanship. The problem is that you did not speak English, not Spanish, which is necessary and appears on the website and on the purchase receipt. I tried to communicate with you when you arrived but it was impossible. It is very dangerous to ride in those conditions since I cannot give you instructions during the trip for the safe handling of the horse, which makes it very dangerous. That you were beginners aggravated the situation but it was not the cause. The route can be done with beginners but they must understand me. It is true that I sent them three messages as I send to all the clients where I greet them and ask them if they know how to come, as well as their level of riding only to choose the best horse for you. But I insist they are not mandatory, just like the level to do the tríp but the language It Is Perhaps if you had contacted me days before, I could have brought a guide who speaks French as we have done other times or cancel, receive a refund and accept other clients, that way no one would have lost. But you didn't tell me anything and I didn't find out until the time of the activity, when there is no solution. He insisted that he is very sorry but for us safety comes first.