Hi Stacy. We are very sorry to hear our offer did not match your expectations! We are always happy to host you again in the future for a better experience, as Sergio is one of our most beloved captains by reviewers. The paddle board is always available upon request, just like the snorkel gear.
It is great to hear that you found the boat comfortable enough for 7 people!
For every booking, we can provide an exact description of the boat, and we always provide an indication of how many people the boat can carry. We absolutely agree with you, carrying and comfortably hosting are very different. For that reason, we only book boats for up to two thirds their allowed capacity (the boat we offered you had a 15-people capacity, which we bring down to 10 for comfort).
When it comes to appetisers, unfortunately we only offer a full lunch option upon request. Guests are always given the option to either book a full lunch, or bring their own food and drinks on board. Water is always available for free, and wine or beer can always be bought on the boat as an alternative to bringing your own. As you chose the no-lunch option, per your request we set up a cooler and bought ice at the harbour to store your own lunch. In our communication, it was also specified that you would have to drink your own lunch and drinks.
Let’s make sure communication flows better next time!