Dear San Juanita,
We sincerely apologize for the inconveniences and frustrations you experienced during your recent shared shuttle service. We understand your concerns regarding the delayed pick-up, the type of vehicle provided, and the incident with the unauthorized picture taken of your daughter. Your feedback is vital to us, and we appreciate you bringing these issues to our attention.
Firstly, we apologize for the delay in picking you up. We understand that the additional hour due to your flight delay should have allowed us ample time to prepare for your arrival. We regret the miscommunication and any inconvenience caused by having to contact us to inquire about the whereabouts of the shuttle.
Regarding the incident with the employee taking a picture of your daughter without your permission, we sincerely apologize for the discomfort this caused. Please be assured that taking pictures of customers is a common practice and was an unfortunate oversight on the part of our employee.
We understand your concerns and have taken immediate steps to address this issue and ensure it does not happen in the future.
We apologize for the confusion regarding the type of vehicle provided. It is important to clarify that the service booked was a shared shuttle, which typically involves various passengers being transported in a comfortable vehicle suitable for the group size. However, we understand that the small taxi car provided was not suitable for your family's specific needs and apologize for any discomfort caused as a result.
Once again, we sincerely apologize for the troubles and inconveniences you and your family experienced. Your feedback is crucial to us as we continuously strive to improve our services. We hope to have the opportunity to make it right and regain your trust in the future.
Best regards,