Dear Mr. Vishal A,
Thank you for taking the time to write the review.
We are grateful that you had chosen us for your tour in Mumbai.
We would like to mention here that you that you had cancelled the tour at the last minute just one hour before the pick up time when our driver and guide were already on the way to pick you up and all the payments to the studio, suppliers etc. were already made by us.
Since you had booked the tour on Viator, the cancellation policy of Viator will be applicable as we do not have any authority or control over the cancellation policies of Viator.
We deeply regret the inconvenience caused to you.
We hope to arrange a tour for you on your next visit to Mumbai.
Thanking you,
Yours sincerely,
Ms. Preeti Joshi.
Guest Relations Manager.
WOB INDIA TOURS, Mumbai.