Dear Sirs ,
Thank you for taking the time to share your feedback. We genuinely appreciate all forms of feedback whether are positive or constructive .
We are truly sorry to hear about your experience and we want to extend our apologies for any inconvenience caused.
We would like to address the specific issues that you mentioned
First of all ensuring timely service is too priority for us , we apologise for the confusion with the pick up directions as your accommodation were to a place with no car access , but this issue resolved as quick as possible with the communication with our driver who took the initiative to introduce himself to you from the very first greeting with you , you have also personal communication at WhatsApp (communication application )and you referred him with his name . as a gesture of goodwill we extend your tour almost by 1h and 20m
For the delay of 25m without any additional charges
About our provided services
We provide as you arranged
a tour with a local guide
Not with an official certificate tourist guide
Local guides are not allowed to participate in tours inside the archeological places as there are already certified tourist guides inside and make your experience more enjoyable and valuable , however our drivers are experienced and always they give you a small brief introduction on the way to the site about the archeological site about its history
We are sorry about the fact that some places opens in later dates ,but this is something we could not possibly control it
In your criticism you referred that “ we must , maybe commissioned from
Tourist trap places”
We you like to remind that we followed the arranged program
In traditional pottery in damalas village you
Were demonstrated a traditional artwork
Of “sfouni” a traditional Naxian vase from clay
And also demonstrated “the Cup of justice”
How it works and the history origin of it plus some other artworks from several
Materials
Nobody forced you to
Spend a single penny extra to buy a souvenir
After we’re visited the village chalki and the famous distillery of our local drink “Kitron”
You visited with some guidance of the personnel inside the exhibition the origins of this drink and how that make it plus the fact that you make several drink tastings without of course any charge
We also visited the olive oil press museum in kaloxilos village were you demonstrated how was the traditional way to make the olive oil
In previous decade
Plus you make food tasting with several type of olive oils and olives and candies
Nobody forced you to pay a single penny for souvenirs
Also our driver/ guide take you to several villages for small walks to see magnificent views
Photo stops , a lot of photo stops
All those were according to our scheduled/arranged plan
If you believe that this service doesn’t worth the value of the money it’s is your personal opinion which is totally respected but is misleading or providing false statements and this is not fair for our efforts .Renting a car service is something completely different and personal option
So no need to explain further or compare the differences between those two completely different services.
Your feedback is incredibly valuable to us , we thank you once again for bringing those to our attention
We hope to have the opportunity to provide you services in the future
Warm
regards