We are sorry to read your review and learn that you were disappointed with the wait times on the day of your visit. We have identified your booking and spoken to your guide, who tells us that the wait times for the second floor elevator were normal on that day. We prebook timed entrance tickets and our guides are there to facilitate your visit to ensure you get up the tower as quickly and easily as possible.
Of course the Eiffel Tower is an extremely popular monument, and it can get crowded. The security checks are obligatory, and again our guides will help you through them as quickly and smoothly as possible.
On occasions the management of the tower will need to shut down one of the elevators, for technical, staffing or weather related reasons. Our guide tells us that on the day of your visit there was only 1 elevator running to the summit (all visitors need to exit the elevator at the 2nd floor and take a different elevator to the summit). There are no timed entry tickets for the summit available to any visitors, and so this line is one that nobody can skip. We are sorry that the reduced elevator capacity on that day caused longer wait times. Our guides do all they can to ensure you have the best experience possible on the tower, and this includes helping you through those lines as best they can.
We would like to reassure guests that they do not need 5-6 hours to visit the Eiffel Tower! Of course it depends on how long you decide to spend on each floor - there is a lot to see and do and you can easily spend several hours there if you want to. Technical hiccups do happen on this very historical monument, but our team are there to help you have the best experience possible whatever the weather and despite the lines!
We hope you had a great stay here in Paris.