Thank you so much for taking the time to share your experience, and we are delighted to hear that you found our driver to be punctual and communicative. However, we are truly sorry to learn about the issues you encountered with the vehicle, which clearly did not meet our usual standards of quality and comfort.
Your satisfaction is of the utmost importance to us, and we would like to assure you that we are taking immediate steps to address these issues to prevent them from happening in the future.
We hope to have the chance to provide you with a 5-star service in the near future.