Dear customer,
We feel really sorry to know that you didn't have the experience you expected on the tour with our team. In this instance, we want to thank you for sharing your experience with us and for letting us know what happened, so we can have the possibility to improve our services.
We are glad to hear that you have liked the guide's job. As per the transport issue, to reach at the meeting point, by taxi is the only way. This tour has always functioned like this, so the customers has to get in the meeting point by taxi or car. We are so sorry for the 45 minutes delay. This tour needs almost 30-40 minutes to make all the things needed for the tour ready and be well-prepared, in order the tour will go smoothly, without any problem. Hope to see you again in another tour of ours, so you can get a better experience and in this way we can show to you the improve of our services.
Best regards,
My Tour in Italy team.