Dear Rebecca,
We're so sorry to hear about your bad tour experience! I tried to reach you for servaral times by phone, text, and messages through viator, but I couldn't get feedback. I really don't like to see this result, however, it happened unexpectedly! We all must keep it mind and always improve our severces all the way! We are really sad to have this bad issues happened! We hope we can have another chance to serve for you and arrange free tour for you when you come here next time.
So sorry, Rebecca! I hope I can meet you again some day! Whenever you plan to visit Yellowknife again, please let me know. I am always waitng for you! You can reach me at booking@jiguang.ca or directly to petersongnet@gmail.com
All the best wishes to you!
Peter Song
From Jiguang Tour
By the way, just let you know, the tour guide already left our team now due to this poor service issue.