Thank you for sharing your experience, and we sincerely apologize for any inconvenience you encountered during our New Year's event in Amsterdam. We value your feedback and take your concerns seriously.
We regret to hear about the challenges you faced with the organization, the group getting separated, the issues with the designated nightclub, and the unexpected additional expenses. We understand the importance of a smooth and enjoyable experience, especially on special occasions like New Year's Eve.
We appreciate your honesty, as it helps us identify areas for improvement. We will thoroughly review our event management processes to address the issues you raised and ensure a better experience for our future patrons. Customer satisfaction is our top priority, and we are committed to making the necessary changes.