Hi Katya,
Thanks for letting us know about your experience. The shared shuttles are collective service and they certainly can be booked full, with all seats taken. This might make for a tight trip, and we're sorry that the van's layout wasn't comfortable. We do advise all of our customers to be ready and waiting 15 minutes before the scheduled van time, but because other agencies book onto the collective shuttles, we can't guarantee that all of the other passengers are notified of this by the agencies that book them on, so there are often wait times as other clients might not be ready and outside waiting to depart from the city. We are a third party service and don't control how many other passengers are booked, so we never promise a half-full shuttle ride, and all the agencies around town charge comparable prices, which went up with gas prices (as fuel is the same price here as in the US, for example). We're sorry the service wasn't 5-stars for you but we really appreciate hearing about your experience and that you shared your opinion! Thank you.