Kia ora Jespal,
We are sorry that you felt the experience underwhelmed when several guests who have been on our tours have rated how incredible and informative our tours are. First you complained about the early start of 06:15 am even before you got on our tour and even tried to change our tour schedule. This is despite our tour schedule clearly indicating an 8 hour day and our pickup starting 30 minutes before departure time of 06:30am. As you have booked a small group tour, these run on a set schedule and we suggest if you need more flexibility and if you need to go on tours with a later departure time to book a private tour instead and not try to change the schedule of our tours if you cannot meet these times.
Upon further investigation, we understand that you were the only person in the group who did not enjoy your day. The glowworms are very unique to New Zealand and we take pride in showing the unique natural phenomena of the glowworms and the caves which are millions of years old, something all of us are really proud of and protect our environment.
Our listings are very detailed and accurate in terms of what to expect and clearly states a 45 minute tour of the glowworm caves. This is something beyond our control and the duration is set Discover Waitomo, the company who operates the guided tours inside the caves. This is also why we are offering the Waitomo Glowworm & Ruakuri Twin Cave Experience and the Triple Cave Experience to enhance your travel experience, but clearly you have booked the shorter tour when other tours were available to be booked.
Please don't try to blame the operator running the tour when you clearly chose to ignore all the information available on our tours and you chose to book a tour based on what you wanted and how you wanted to spend your day.
Our tour guide assigned to run this tour has been driving coaches for more than 35 years and is very experienced and we are sorry to hear that you felt the driving rough. Although when you wrote your review, you probably meant "roughly 8 hours" instead of just "rough".
We are sorry that you did not have any appreciation for our nature, when you wrote "some cave worms that glow".
Wishing you all the best for 2024 and enjoy the rest of your travels.