Top Bacalar activities
Beyond Bacalar
Bacalar trip ideas
Bacalar Seven Color Lagoon Boat Adventure with Grill Option
Bacalar, Mexico
From $59.00
Select Date and Travelers
up to 24 hours before the experience starts (local time)
- 4 hours
- Mobile ticket
- Offered in: English
Explore our promoted experiences
Overview
Visit the beautiful Bacalar Lagoon on a guided tour that includes a comfortable motorboat and a delicious lunch. Cruise Mexico's second-largest lagoon, with stops at key locations like the Pirates Channel and cenotes where you can enjoy a swim, kayak, and a barbecue lunch with a drink.
- Explore Bacalar on a guided tour from a meeting point
- Cruise the lagoon by shaded motorboat away from the crowds
- Enjoy a lunch of surf and turf or veggie skewers, with soda or beer
- Includes use of kayak and beach chairs
What's Included
- Lunch
- Snacks
- Alcoholic Beverages
- Gratuities
- Towels
- Souvenirs
Meeting and Pickup
Meeting point
- Casa China BacalarCasa China Col. Costero Sur, Costera 67, 77930 Bacalar, Q.R., Mexico
We will meet you at Casa Chna Bacalar 15 minutes before your tour for check in process. Once your reservation is confirmed, we will email you the detailed and easy to follow instructions of meeting point, directions and a map.
End point
This activity ends back at the meeting point.What To Expect
Additional Info
- Confirmation will be received at time of booking
- Not wheelchair accessible
- Near public transportation
- No heart problems or other serious medical conditions
- Most travelers can participate
- This tour/activity will have a maximum of 20 travelers
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
- Cut-off times are based on the experience’s local time.
Reviews
4.0
9 reviews
Eugen_S, Mar 2024
We never got to go on the tour because they pulled a bait and switch on us. They sold us the Adventure Grill Tour with skewers and drinks but the day before they sent us a message saying that we were just getting diced fruit and fruit drinks. When I sent them proof of the Adventure Grill Tour that we booked they then canceled our trip and said no that the Adventure Grill trip was just an option. So then I asked them to reschedule the trip for us and they gave the excuse that the trip was full and they couldn’t do it because it would cost more??? So I have all the information to show that they were scamming us and I will have my credit card aware of these charges as a dispute.
Response from Host, Mar 2024
Dear Eugen_S,
Thank you for sharing your feedback with us on TripAdvisor regarding your experience with our Bacalar Seven Color Lagoon Boat Adventure. We sincerely appreciate you choosing our tours for your vacation in the beautiful Mexican Caribbean and regret to hear that your experience did not meet your expectations. We aim to address your concerns transparently and constructively.
Upon reviewing your booking details, it appears there was a misunderstanding regarding the tour package you selected. You booked the Bacalar Lagoon Boat Tour, which includes an enjoyable experience of the lagoon's natural beauty, complemented by diced fruit and refreshing fruit drinks. However, we understand from your review that you were expecting the features of our Bacalar Grill Tour, which offers a different set of inclusions such as grilled food and additional beverages.
We want to assure you that our team made several attempts to clarify the differences between these two distinct tours. This included over ten emails and coordination with Viator, the travel agency through which you booked your tour, to ensure the correct understanding of the package purchased. Our primary goal was to rectify the confusion and ensure your satisfaction by offering detailed explanations and encouraging communication with Viator for any possible adjustments to your booking.
Understanding your preference for the Bacalar Grill Tour, we attempted to accommodate your request despite the initial booking for the Bacalar Lagoon Tour. We informed you of the price difference between the two tours, which you agreed to cover. However, due to the Bacalar Grill Tour's more limited capacity and high demand, we were fully booked on the date you desired. Recognizing this, we suggested an alternative date for the Bacalar Grill to try and accommodate your wishes, always aiming to provide you with the experience you were looking forward to.
Despite our best efforts to resolve the misunderstanding and accommodate your preferences, it is clear from your review that the situation was not satisfactorily addressed from your perspective. We deeply apologize for any inconvenience this may have caused and understand the disappointment you felt upon learning that the tour you were expecting was not the one booked.
In light of the confusion and to avoid further inconvenience, our team made the decision to cancel and fully refund your booking before the tour date. This action was taken not only to prevent a possible misunderstanding on the day of the tour but also to uphold our commitment to customer satisfaction and transparency.
We regret that this situation led you to feel as though you were not provided the service promised. We assure you that it was never our intention to mislead or provide an experience that could be perceived as a 'scam.' Our aim is always to deliver quality, memorable tours to our guests and to resolve any issues proactively.
Thank you once again for bringing this matter to our attention. We hope that despite this experience, you will consider giving us the opportunity to serve you again in the future, allowing us to demonstrate our dedication to guest satisfaction and the quality of our tours.
Best regards,
The Next Experience Travel Team
Julia_R, Apr 2022
Fantastic day! The Lagoon was gorgeous, Jorge and Hafid were great guides, and the lunch provided was delicious.
Response from Host, May 2022
Hola Julia_R,
We are so thrilled you had a wonderful experience, especially as you had such great sightings during your visit to Costa Maya.
We will pass your compliments onto Jorge, Hafid and the rest of the team at Bacalar Lagoon, and do hope you can visit us again soon!
Best wishes,
The Next Experience Travel Team
Compare Similar Experiences
Current
Bacalar Seven Color Lagoon Boat Adventure with Grill Option
9
4 hours
Free Cancellation
From
$59.00
Customers Who Bought This Tour Also Bought
© 1997-2024 Viator, Inc.