Dear Jessica,
Thank you for choosing us during your cruise vacation to spend your day at Costa Maya and for taking the time to share your feedback.
We're sorry to hear that your experience did not meet your expectations. Regarding the lunch included in our One Day Bacalar Seven Color Lagoon Adventure, as stated on our tour description, it consists of authentic beef, chicken, or pastor tacos, along with refried beans, chips and salsa, and guacamole (seasonal availability). We do accommodate dietary preferences such as gluten-free, vegetarian, and vegan meals if requested at the time of booking. Guests are also welcome to serve themselves as much food as they desire. However, we apologize if the options provided during Lent were not satisfactory. We do not offer fruit or ceviche as part of our standard lunch offerings.
We understand your disappointment with the crowded conditions at the beach resort. During high seasons, our tours can attract larger crowds, despite our efforts to limit sales and maintain a more intimate experience. We apologize for any inconvenience this caused. We would like to invite you to consider visiting during the slower months, typically September and October, when the tours are less crowded.
Once again, we apologize for any inconvenience you experienced and appreciate your feedback as it helps us improve our services. If you have any further concerns, please don't hesitate to contact us directly.
Sincerely,
The Next Experience Travel Team