Hello Tammy, regarding your comment, each and every one of our clients is sent all the appropriate information to reach our meeting point, which is sent the same day they make their reservation (map, company logo and Telephone numbers). Contact for any questions or clarifications,
- calls
-WhatsApp
-Telegram
-Email.
I would have liked you to add in your comment that you arrived an hour and a half late to take your excursion and for that reason the attention was no longer provided.
We all deserve respect since our excursions are carried out with people from the same cruise and the excursion began 20 minutes after the first family arrived at our meeting point, which came on the same ship VOYAGER OF THE SEAS 12:45 THE FIRST FAMILY ARRIVED
The excursion START 1:15pm, you arrived at 2:00pm at our meeting point, I, the owner of the Baudelio Rodriguez company, assisted you and I personally stressed to you that your excursion could no longer be because you arrived an hour and fifteen minutes late, even so we considered a 50 % of your refund and yet you threatened us if we didn't give you 100% you were going to give us a bad comment.
On future occasions, speak the truth, since you missed the excursion due to arriving late.
Sincerely:
Baudelio Rodriguez CEO of chac ek Costa Maya