Cancun

Mera VIP Lounge at Cancun International Airport

Badge of ExcellenceCancun, Mexico
Mera VIP Lounge at Cancun International Airport

From $45.00

Select Date and Travelers

up to 24 hours before the experience starts (local time)

  • 3 hours

Overview

    What's Included

    • Buffet & á la carte menu
    • Open bar
    • Wi-fi, charging stations and domestic phone calls
    • Private toilets & changing facilities (Wheelchair accessible)
    • Sleeping pods for passengers departing from Terminal 4 (subject to availability)
    • Smoking area for passengers departing from Terminal 2 & Terminal 3 (subject to availability)
    • 3-hour lounge access
    • Printer, copy and scanner services
    • Transportation to the airport

    Meeting and Pickup

    Start time

    Opening hours

    Select your preferred ticket/pass option to see hours.
    View tour option

    What To Expect

    Mera Lounge Terminal 4 (nacional)

    Admission Ticket Included

    Additional Info

    • Confirmation will be received at time of booking
    • Wheelchair accessible
    • Stroller accessible
    • Near public transportation
    • Transportation is wheelchair accessible
    • Surfaces are wheelchair accessible
    • Most travelers can participate
    • Printed media, such as newspapers and magazines, is not available.
    • Ground transportation not included.
    • Fast track through Immigration & Security are not available.
    • Luggage storage is not available due to airport regulations.
    • Spa services are not available.
    • Children's play area is not available.
    • On December 24 & 31, the lounges will close at 8 PM (except for Terminal 4 International Lounge that closes at 6 PM).

    Cancellation Policy

    You can cancel up to 24 hours in advance of the experience for a full refund.

    • For a full refund, you must cancel at least 24 hours before the experience’s start time.
    • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
    • Any changes made less than 24 hours before the experience’s start time will not be accepted.
    • Cut-off times are based on the experience’s local time.

    Traveler Photos

    See more

    Reviews

    4.5
    187 reviews
    Total review count and overall rating based on Viator and Tripadvisor reviews
    0
    0
    0
    0
    0
    Reviews by Viator travelers.
    Showing 1-10 of 187 reviews
    poor food
    laura_w, Apr 2024
    The food selection was turkey sandwich little to no meat or cheese, almost all cold food buffet mainly salad. Only two bathrooms per male/female for over a lot of folks. Unless you are a big drinker I would say get. hot meal at restaurants with way way more selections.
    Response from Host, Apr 2024
    Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the limited food options and restroom facilities during your visit. Your comments are valuable to us, and we'll take them into consideration to improve our services for future guests. If you prefer a wider selection of hot meals and more amenities, we understand your perspective and will strive to enhance our offerings accordingly. We appreciate your input and hope to have the opportunity to provide you with a more satisfying experience in the future. What To Do In Cancun Customer service team
    Great Experience
    Kyla_H, Apr 2024
    More relaxing, good experience. Food and drink were great and they were able to have food for guests with food allergies. This was a live saver - last minute reservation due to 3 hr flight delay Over crowded and children unruly
    Response from Host, Apr 2024
    Thank you for your feedback! We're glad you had a relaxing and enjoyable experience, and we're happy we could accommodate guests with food allergies. We're sorry to hear about the overcrowding and unruly behavior; we'll address this to ensure a better experience for all our guests in the future. We appreciate your understanding and hope to welcome you back soon for another peaceful visit. What To Do In Cancun Customer service team
    VIP Lounge
    Jennifer_R, Mar 2024
    The lounge was clean and beautiful. The food was good. Fresh food was replenished frequently. Areas were cleaned frequently. We had top shelf liquor. Bartenders were friendly and made good drinks. I will definitely book the vip lounge the next time I am in Cancun!
    Response from Host, Mar 2024
    Thank you for your glowing review! We're delighted to hear that you enjoyed our clean and beautiful lounge, delicious food, and top-notch service. It's fantastic to know that you appreciated the frequent replenishment of fresh food, the cleanliness of the areas, and the friendly bartenders. We look forward to welcoming you back to the VIP lounge on your next trip to Cancun! What To Do In Cancun Customer service representative
    Comfortable seating,...
    Deborah_L, Mar 2024
    Comfortable seating, beverages available was great, customer service was also great. Will use service again
    Response from Host, Mar 2024
    Dear Debora, Thank you for your positive feedback! We're delighted to hear that you found our comfortable seating, beverage options, and customer service to your satisfaction. It's wonderful to know that you had a great experience, and we look forward to serving you again in the future. Best regards, What To Do In Cancun Customer service representative
    Better than nothing
    Steve_G, Feb 2024
    Not up to par with an airline club. But compared to the chaos of Cancun airport, it was a nice reprieve.
    Response from Host, Feb 2024
    Dear Steve, Thank you for sharing your thoughts with us. We're glad to hear that our facility provided a welcomed break from the chaos of Cancun airport, even though it may not have reached the standards of an airline club. Your feedback is valuable, and we'll consider ways to enhance our services for a more comfortable experience in the future. We appreciate your visit and hope to have the opportunity to better serve you in the future. Best regards, What To Do In Cancun Customer service representative
    Comfortable seating
    Ramisha_A, Feb 2024
    Smooth process but was told to leave at 9pm when flight was at 10:30pm so only had 2 hour access from 7pm.
    Response from Host, Feb 2024
    Dear Traveller, We appreciate your feedback and apologize for any inconvenience caused by the timing miscommunication. We'll review our processes to ensure clearer communication regarding access times. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future. Best regards, What To Do In Cancun Customer service representative
    Nice, VIP lounge
    JAMES_R, Feb 2024
    We enjoyed our stay at the airport VIP Very nice place so comfortable. very clean excellent food great service. Well worth the money.
    Terrible
    Krystal_T, Feb 2024
    No smoking first off. Internet is wrong closed at 8:30 shut the bar down at 8 not worth the money. People were rude.
    Response from Host, Feb 2024
    Dear valued customer, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your visit. We would like to clarify that all our terminals strictly adhere to federal regulations, hence designated as no smoking areas. Regarding the discrepancies in operating hours and service, we appreciate you bringing this to our attention. We will review our online information to ensure accuracy and address any inconsistencies. We regret that your experience fell short of our standards and apologize for any rudeness encountered. Your feedback is invaluable, and we strive to make improvements based on customer input. We hope you consider giving us another chance in the future to provide a more satisfactory experience. Best regards, What To Do In Cancun Customer service representative
    Good time
    Allison_A, Feb 2024
    Food was ok. Alcohol had a good selection. Since we had booked for a specific day we didn’t have to wait like the others who were told there was a 2 hour wait.
    Response from Host, Feb 2024
    Dear Allison, Thank you for taking the time to share your feedback. We're glad to hear that you found the alcohol selection satisfactory and that the booking process helped you avoid the wait experienced by others. We appreciate your input on the food and will use it to continually improve our offerings. If you have any specific suggestions or preferences for future visits, please feel free to let us know. We value your patronage and hope to welcome you again soon. Best regards, What To Do In Cancun Customer service representative
    VIP Lounge
    JOHN_L, Feb 2024
    The vip Lounge was amazing! Everything was included, food, drinks, coffee, open Bar and it was a very comfortable place to hang out before my flight
    Response from Host, Feb 2024
    Dear John, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your experience at the VIP Lounge. It's great to know that the inclusive amenities, including food, drinks, coffee, and an open bar, contributed to a comfortable and enjoyable pre-flight atmosphere. We appreciate your positive comments and look forward to welcoming you back in the future. Safe travels! Best regards, What To Do In Cancun Customer service representative
    AMAZING & WORTH IT
    m_z, Feb 2024
    It’s a great experience to get out of the crowd fully beautiful inside quiet, lounge and meet people. The food is great everything is pristine clean. The bartenders are amazing there. It’s literally so chaotic in that AIRPORT being at the lounge is just phenomenal if I could have I would’ve stayed in the lounge longer
    Response from Host, Feb 2024
    Dear customer, We're thrilled to hear that you had a great experience at our lounge! It's wonderful that you enjoyed the peaceful and beautiful environment away from the airport crowds. We're delighted that you found the food excellent, the surroundings pristine, and the bartenders amazing. Your positive feedback is truly appreciated, and we would love to welcome you back for an extended stay whenever you're in the area. Best regards, What To Do In Cancun Customer service representative
    Absolutely worth it!!!
    Sarah_G, Jan 2024
    This is my second time going as my first time wasn’t a good experience so I wanted to try it again! It was PERFECT!!! The breakfast food and coffee was good and loved their mixed drinks as well. Was able to relax, charge my phone before boarding to go back home. Will go back.
    Response from Host, Feb 2024
    We're delighted to hear that your second visit was a perfect experience! It's wonderful that you enjoyed the breakfast, coffee, and mixed drinks. We're glad we could provide a relaxing atmosphere for you to recharge before your journey back home. Thank you for giving us another chance, and we look forward to welcoming you back again in the future! What To Do In Cancun Customer service representative
    Not worth it!!!
    MaryLou_P, Jan 2024
    More crowded than I expected. Did not think the food offering and beverages worth $39/pp (compared to Jamaica’s Club MoBay Lounge) for same price.
    Response from Host, Feb 2024
    "We appreciate your feedback regarding your experience, and we apologize for any disappointment. We regret to hear that the venue was more crowded than expected, and that you found the food and beverage offerings not up to the perceived value of $39 per person, especially when compared to similar offerings in Jamaica's Club MoBay Lounge. We take your comments seriously and will review our services to ensure that we provide a better experience for our guests. Thank you for bringing this to our attention, and we apologize for any inconvenience you may have experienced. What To Do In Cancun Customer service representative
    Nice lounge at a crowded airport
    JoAnn_B, Jan 2024
    The lounge was very clean and the food was good and plentiful. The airport was extremely crowded and this was a perfect place to wait for my flight. I would definitely go there again.
    Response from Host, Jan 2024
    Dear valued guest, Thank you for your positive feedback! We're delighted to hear that you found our lounge very clean, with good and plentiful food. We understand that airports can be crowded, and we're pleased that our space provided you with a perfect place to wait for your flight. We look forward to welcoming you again in the future. Safe travels! Best regards, What To Do In Cancun Customer service representative
    Couples get away
    Carmen_M, Jan 2024
    There were two women at the entrance. The First Lady immediately turned people away and said there was a waitlist. When I showed her that I had a confirmation she told me she didn’t know what I was referring to and then she sent me to the other lady who confirmed our reservations and let us in. The Second Lady who helped lead us to our spot and told us about the food and beverages. The food was great and there was free wine and other spirits. Very cozy for a two hour wait. We are glad we chose to use the VIP ROOM vs waiting in the airport area it was extremely busy and very loud.
    Response from Host, Jan 2024
    Dear customer, Thank you for sharing your experience with us. We apologize for any initial confusion at the entrance and appreciate your patience. We're delighted to hear that the Second Lady assisted you promptly, ensuring you enjoyed the VIP experience. It's wonderful to know you found the atmosphere cozy, the food great, and appreciated the complimentary wine and spirits. Your choice to use the VIP room over the busy airport area is valued. We look forward to serving you again and appreciate your feedback. Best regards, What To Do In Cancun Customer service representative
    Glad I made a reservation
    Karl_L, Dec 2023
    Very glad a made a reservation ahead of time. Avoided a long wait. They had a reserved table for us. Small buffet with hot and cold food available that was tasty. Drinks available and waiter was very attentive.
    Response from Host, Dec 2023
    Dear valued customer, Thank you for your positive feedback! We're thrilled to hear that your reservation experience was smooth, and you enjoyed the convenience of having a reserved table. It's great to know that you found the buffet offerings tasty, and our attentive waiter enhanced your overall dining experience. We appreciate your support and look forward to welcoming you again soon. Best regards, What To Do In Cancun Customer service representative
    Great lounge, shocking flight information
    joey, Nov 2023
    The lounge itself was great, friendly staff, decent food and drink selection and peaceful but... My airline app had said the flight was delayed an hour, flightstats said even longer yet the screen in the lounge told me it was boarding... So I had to go down to the gate and then sit there for over an hour when I could have been in the lounge. So I'll be honest I feel cheated out of an hour that I'd paid for in the lounge. So if the lounge could have up to date flight information to allow paying guests to maximise their time it'd be much better
    Response from Host, Nov 2023
    Dear Joey, Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed our lounge, including the friendly staff and the decent food and drink selection, creating a peaceful environment for you. However, we sincerely apologize for the inconvenience you faced with the conflicting flight information. We understand how frustrating it must have been to miss out on an hour in the lounge due to the inaccurate details displayed. We value your feedback and will address this issue to ensure that our flight information is kept up to date. Your comments are crucial in helping us improve our services, and we appreciate your honesty. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable experience. Thank you for choosing our lounge, and we appreciate your understanding. Best regards, What To Do In Cancun Customer service representative
    Better than the gate
    Robert_R, Nov 2023
    The Mera lounge is a nice option to grab a bite to eat and a few drinks in a quiet place while waiting for your flight.
    Response from Host, Nov 2023
    Dear Robert, We're delighted to hear that you enjoyed the Mera Lounge as a nice option for a quiet meal and drinks while waiting for your flight. Thank you for sharing your experience, and we hope to welcome you back in the future. Best regards, What To Do In Cancun Customer service representative
    Great Oasis
    Kimberly_P, Nov 2023
    Lounge was pristine and well organized. Certainly well worth the money to regroup before the flight.
    Response from Host, Nov 2023
    Dear valued guest, Thank you for your glowing review! We're thrilled to hear that our lounge met your expectations with its pristine and well-organized environment. We understand the importance of a comfortable space to regroup before a flight, and we're delighted to have provided that for you. Your satisfaction is our priority, and we hope to welcome you back for another exceptional experience. Safe travels, What To Do In Cancun Customer service representative
    Lovely Lounge
    MD_E, Oct 2023
    It was well worth the money; very peaceful and relaxing. My wife and I will definitely do this again the next time we are in Cancun.
    Response from Host, Oct 2023
    We're thrilled to hear that you found your experience in Cancun well worth the money and that it provided a peaceful and relaxing time. Your satisfaction is our priority, and we can't wait to welcome you and your wife back for another memorable visit on your next trip to Cancun. Thank you for sharing your positive feedback! What To Do In Cancun Customer service representative

    Compare Similar Experiences

    1 / 3
    Current
    No Photo
    Mera VIP Lounge at Cancun International Airport

    187

    3 hours
    Free Cancellation
    From
    $45.00
    No Photo
    Shared Round-Trip Transfer To/From Cancun International Airport

    172

    1 to 3 hours
    Free Cancellation
    From
    $18.58
    No Photo
    Private transfer from Cancun International Airport

    3

    30 to 45 minutes
    Free Cancellation
    From
    $41.99

    Explore Similar Things to Do