Cancun

Mera VIP Lounge at Cancun International Airport

Name: Mera VIP Lounge at Cancun International Airport
Brand: What To Do In Cancun
SKU: 308891P27
Price: 45.00 USD
Rating: 4.5 (195 reviews)

Badge of ExcellenceCancun, Mexico

From $45.00

Select Date and Travelers

up to 24 hours before the experience starts (local time)

3 hours

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Overview

What's Included

Buffet & á la carte menu
Open bar
Wi-fi, charging stations and domestic phone calls
Private toilets & changing facilities (Wheelchair accessible)
Sleeping pods for passengers departing from Terminal 4 (subject to availability)
Smoking area for passengers departing from Terminal 2 & Terminal 3 (subject to availability)
3-hour lounge access

Printer, copy and scanner services
Transportation to the airport

Meeting and Pickup

Start time

Opening hours

Select your preferred ticket/pass option to see hours.

View tour option

What To Expect

Mera Lounge Terminal 4 (nacional)

Admission Ticket Included

Additional Info

Confirmation will be received at time of booking
Wheelchair accessible
Stroller accessible
Near public transportation
Transportation is wheelchair accessible
Surfaces are wheelchair accessible
Most travelers can participate

Printed media, such as newspapers and magazines, is not available.
Ground transportation not included.
Fast track through Immigration & Security are not available.
Luggage storage is not available due to airport regulations.
Spa services are not available.
Children's play area is not available.
On December 24 & 31, the lounges will close at 8 PM (except for Terminal 4 International Lounge that closes at 6 PM).

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.

Any changes made less than 24 hours before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.

Traveler Photos

Reviews

4.5

195 reviews

Total review count and overall rating based on Viator and Tripadvisor reviews

Reviews by Viator travelers.

We perform checks on reviews

Showing 1-10 of 195 reviews

Cancún-Meri

Tim_S, Apr 2024

We had a 2hour plus wait and this worth the cost for a comfortable seat, beverage service, private bathrooms, charging stations, and TVs to watch while waiting for our flight.

Response from Host, Apr 2024

Thank you for sharing your positive experience with us! We're glad to hear that our lounge amenities, including comfortable seating, beverage service, private bathrooms, charging stations, and TVs, made your wait for your flight more enjoyable and worth the cost. Your satisfaction is our priority, and we appreciate your feedback. Safe travels! What To Do In Cancun Customer service team

Not as advertised

Sarah_B, Apr 2024

We booked this because it advertised a smoking area. When we arrived we were told we needed to pay extra to use the smoking area at the Guy Fieri restaurant. When we went there we were told we could not use the smoking area because it was reserved for families. A waste of money.

Response from Host, Apr 2024

We're truly sorry for the misunderstanding regarding the smoking area and the inconvenience it caused. Your feedback is invaluable, and we'll address this issue to ensure clear communication about our amenities in the future. We apologize for falling short of your expectations and hope to have the opportunity to make it right in the future. Thank you for bringing this to our attention. What To Do In Cancun Customer service team

Poor lounge visit

Carol_H, Apr 2024

Worse lounge I have been awful food very dried up nice staff but small lounge not worth the visit. No hot drinks

Response from Host, Apr 2024

We appreciate your honest feedback. I'm sorry to hear that your experience at our lounge didn't meet your expectations. We'll certainly take your comments into account to improve our offerings, ensuring better food quality and a more comfortable environment for our guests. Thank you for highlighting the positive aspect of our staff; we'll continue to strive for excellence in customer service. What To Do In Cancun Customer service team

poor food

laura_w, Apr 2024

The food selection was turkey sandwich little to no meat or cheese, almost all cold food buffet mainly salad. Only two bathrooms per male/female for over a lot of folks. Unless you are a big drinker I would say get. hot meal at restaurants with way way more selections.

Response from Host, Apr 2024

Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the limited food options and restroom facilities during your visit. Your comments are valuable to us, and we'll take them into consideration to improve our services for future guests. If you prefer a wider selection of hot meals and more amenities, we understand your perspective and will strive to enhance our offerings accordingly. We appreciate your input and hope to have the opportunity to provide you with a more satisfying experience in the future. What To Do In Cancun Customer service team

Great Experience

Kyla_H, Apr 2024

More relaxing, good experience. Food and drink were great and they were able to have food for guests with food allergies. This was a live saver - last minute reservation due to 3 hr flight delay Over crowded and children unruly

Response from Host, Apr 2024

Thank you for your feedback! We're glad you had a relaxing and enjoyable experience, and we're happy we could accommodate guests with food allergies. We're sorry to hear about the overcrowding and unruly behavior; we'll address this to ensure a better experience for all our guests in the future. We appreciate your understanding and hope to welcome you back soon for another peaceful visit. What To Do In Cancun Customer service team

VIP Lounge

Jennifer_R, Mar 2024

The lounge was clean and beautiful. The food was good. Fresh food was replenished frequently. Areas were cleaned frequently. We had top shelf liquor. Bartenders were friendly and made good drinks. I will definitely book the vip lounge the next time I am in Cancun!

Response from Host, Mar 2024

Thank you for your glowing review! We're delighted to hear that you enjoyed our clean and beautiful lounge, delicious food, and top-notch service. It's fantastic to know that you appreciated the frequent replenishment of fresh food, the cleanliness of the areas, and the friendly bartenders. We look forward to welcoming you back to the VIP lounge on your next trip to Cancun! What To Do In Cancun Customer service representative

Comfortable seating,...

Deborah_L, Mar 2024

Comfortable seating, beverages available was great, customer service was also great. Will use service again

Response from Host, Mar 2024

Dear Debora, Thank you for your positive feedback! We're delighted to hear that you found our comfortable seating, beverage options, and customer service to your satisfaction. It's wonderful to know that you had a great experience, and we look forward to serving you again in the future. Best regards, What To Do In Cancun Customer service representative

Better than nothing

Steve_G, Feb 2024

Not up to par with an airline club. But compared to the chaos of Cancun airport, it was a nice reprieve.

Response from Host, Feb 2024

Dear Steve, Thank you for sharing your thoughts with us. We're glad to hear that our facility provided a welcomed break from the chaos of Cancun airport, even though it may not have reached the standards of an airline club. Your feedback is valuable, and we'll consider ways to enhance our services for a more comfortable experience in the future. We appreciate your visit and hope to have the opportunity to better serve you in the future. Best regards, What To Do In Cancun Customer service representative

Comfortable seating

Ramisha_A, Feb 2024

Smooth process but was told to leave at 9pm when flight was at 10:30pm so only had 2 hour access from 7pm.

Response from Host, Feb 2024

Dear Traveller, We appreciate your feedback and apologize for any inconvenience caused by the timing miscommunication. We'll review our processes to ensure clearer communication regarding access times. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future. Best regards, What To Do In Cancun Customer service representative

Nice, VIP lounge

JAMES_R, Feb 2024

We enjoyed our stay at the airport VIP Very nice place so comfortable. very clean excellent food great service. Well worth the money.

Terrible

Krystal_T, Feb 2024

No smoking first off. Internet is wrong closed at 8:30 shut the bar down at 8 not worth the money. People were rude.

Response from Host, Feb 2024

Dear valued customer, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your visit. We would like to clarify that all our terminals strictly adhere to federal regulations, hence designated as no smoking areas. Regarding the discrepancies in operating hours and service, we appreciate you bringing this to our attention. We will review our online information to ensure accuracy and address any inconsistencies. We regret that your experience fell short of our standards and apologize for any rudeness encountered. Your feedback is invaluable, and we strive to make improvements based on customer input. We hope you consider giving us another chance in the future to provide a more satisfactory experience. Best regards, What To Do In Cancun Customer service representative

Good time

Allison_A, Feb 2024

Food was ok. Alcohol had a good selection. Since we had booked for a specific day we didn’t have to wait like the others who were told there was a 2 hour wait.

Response from Host, Feb 2024

Dear Allison, Thank you for taking the time to share your feedback. We're glad to hear that you found the alcohol selection satisfactory and that the booking process helped you avoid the wait experienced by others. We appreciate your input on the food and will use it to continually improve our offerings. If you have any specific suggestions or preferences for future visits, please feel free to let us know. We value your patronage and hope to welcome you again soon. Best regards, What To Do In Cancun Customer service representative

VIP Lounge

JOHN_L, Feb 2024

The vip Lounge was amazing! Everything was included, food, drinks, coffee, open Bar and it was a very comfortable place to hang out before my flight

Response from Host, Feb 2024

Dear John, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your experience at the VIP Lounge. It's great to know that the inclusive amenities, including food, drinks, coffee, and an open bar, contributed to a comfortable and enjoyable pre-flight atmosphere. We appreciate your positive comments and look forward to welcoming you back in the future. Safe travels! Best regards, What To Do In Cancun Customer service representative

AMAZING & WORTH IT

m_z, Feb 2024

It’s a great experience to get out of the crowd fully beautiful inside quiet, lounge and meet people. The food is great everything is pristine clean. The bartenders are amazing there. It’s literally so chaotic in that AIRPORT being at the lounge is just phenomenal if I could have I would’ve stayed in the lounge longer

Response from Host, Feb 2024

Dear customer, We're thrilled to hear that you had a great experience at our lounge! It's wonderful that you enjoyed the peaceful and beautiful environment away from the airport crowds. We're delighted that you found the food excellent, the surroundings pristine, and the bartenders amazing. Your positive feedback is truly appreciated, and we would love to welcome you back for an extended stay whenever you're in the area. Best regards, What To Do In Cancun Customer service representative

Absolutely worth it!!!

Sarah_G, Jan 2024

This is my second time going as my first time wasn’t a good experience so I wanted to try it again! It was PERFECT!!! The breakfast food and coffee was good and loved their mixed drinks as well. Was able to relax, charge my phone before boarding to go back home. Will go back.

Response from Host, Feb 2024

We're delighted to hear that your second visit was a perfect experience! It's wonderful that you enjoyed the breakfast, coffee, and mixed drinks. We're glad we could provide a relaxing atmosphere for you to recharge before your journey back home. Thank you for giving us another chance, and we look forward to welcoming you back again in the future! What To Do In Cancun Customer service representative

Not worth it!!!

MaryLou_P, Jan 2024

More crowded than I expected. Did not think the food offering and beverages worth $39/pp (compared to Jamaica’s Club MoBay Lounge) for same price.

Response from Host, Feb 2024

"We appreciate your feedback regarding your experience, and we apologize for any disappointment. We regret to hear that the venue was more crowded than expected, and that you found the food and beverage offerings not up to the perceived value of $39 per person, especially when compared to similar offerings in Jamaica's Club MoBay Lounge. We take your comments seriously and will review our services to ensure that we provide a better experience for our guests. Thank you for bringing this to our attention, and we apologize for any inconvenience you may have experienced. What To Do In Cancun Customer service representative

Nice lounge at a crowded airport

JoAnn_B, Jan 2024

The lounge was very clean and the food was good and plentiful. The airport was extremely crowded and this was a perfect place to wait for my flight. I would definitely go there again.

Response from Host, Jan 2024

Dear valued guest, Thank you for your positive feedback! We're delighted to hear that you found our lounge very clean, with good and plentiful food. We understand that airports can be crowded, and we're pleased that our space provided you with a perfect place to wait for your flight. We look forward to welcoming you again in the future. Safe travels! Best regards, What To Do In Cancun Customer service representative

Couples get away

Carmen_M, Jan 2024

There were two women at the entrance. The First Lady immediately turned people away and said there was a waitlist. When I showed her that I had a confirmation she told me she didn’t know what I was referring to and then she sent me to the other lady who confirmed our reservations and let us in. The Second Lady who helped lead us to our spot and told us about the food and beverages. The food was great and there was free wine and other spirits. Very cozy for a two hour wait. We are glad we chose to use the VIP ROOM vs waiting in the airport area it was extremely busy and very loud.

Response from Host, Jan 2024

Dear customer, Thank you for sharing your experience with us. We apologize for any initial confusion at the entrance and appreciate your patience. We're delighted to hear that the Second Lady assisted you promptly, ensuring you enjoyed the VIP experience. It's wonderful to know you found the atmosphere cozy, the food great, and appreciated the complimentary wine and spirits. Your choice to use the VIP room over the busy airport area is valued. We look forward to serving you again and appreciate your feedback. Best regards, What To Do In Cancun Customer service representative

Glad I made a reservation

Karl_L, Dec 2023

Very glad a made a reservation ahead of time. Avoided a long wait. They had a reserved table for us. Small buffet with hot and cold food available that was tasty. Drinks available and waiter was very attentive.

Response from Host, Dec 2023

Dear valued customer, Thank you for your positive feedback! We're thrilled to hear that your reservation experience was smooth, and you enjoyed the convenience of having a reserved table. It's great to know that you found the buffet offerings tasty, and our attentive waiter enhanced your overall dining experience. We appreciate your support and look forward to welcoming you again soon. Best regards, What To Do In Cancun Customer service representative

Great lounge, shocking flight information

joey, Nov 2023

The lounge itself was great, friendly staff, decent food and drink selection and peaceful but... My airline app had said the flight was delayed an hour, flightstats said even longer yet the screen in the lounge told me it was boarding... So I had to go down to the gate and then sit there for over an hour when I could have been in the lounge. So I'll be honest I feel cheated out of an hour that I'd paid for in the lounge. So if the lounge could have up to date flight information to allow paying guests to maximise their time it'd be much better

Response from Host, Nov 2023

Dear Joey, Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed our lounge, including the friendly staff and the decent food and drink selection, creating a peaceful environment for you. However, we sincerely apologize for the inconvenience you faced with the conflicting flight information. We understand how frustrating it must have been to miss out on an hour in the lounge due to the inaccurate details displayed. We value your feedback and will address this issue to ensure that our flight information is kept up to date. Your comments are crucial in helping us improve our services, and we appreciate your honesty. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable experience. Thank you for choosing our lounge, and we appreciate your understanding. Best regards, What To Do In Cancun Customer service representative