This was a day trip I was excited to do with a couple of friends. Reading the description, it looked like a great way to explore Tulum, especially for someone who has never been there before (I typically am in downtown Cancun or Riviera Maya).
I am not typically a complainer and can usually go with the flow with most things, but I have to say I was not impressed with this experience. The locations/sites themselves were fine, it was more this particular company and my overall experience with them.
For starters, the van that transported us had really no leg room at all. I can't imagine anyone over 6ft tall being able to ride on that van. I'm 5'6" and I struggled with the leg room. Also, we were picked up around 6:30am for the tour, and we received no water, juice, fruit, danishes or any semblance of a light breakfast. I think that should have been included. Also, the majority of the tour was done in Spanish. I was the first person picked up on the shuttle (my friends were at a different resort) and the driver asked me how much Spanish I knew because the majority of the tour would be done in Spanish. Now, I am semi-fluent and understand Spanish pretty well, but I knew my girlfriends would have alot of trouble understanding them. Plus, when you purchase the tickets for the excursion, they specifically ask you if you prefer a Spanish or English speaking tour guide. Why ask the question if you won't accommodate? Besides my friends and I, there was a large family in our group who all spoke Spanish (about 11 people or so), so it felt most of the day like the tour was only catered to them, probably due to familiarity and comfort level. Later in the tour, one of the guides finally started to actually say things in English as well, but would give a watered down version of the explanations. On our way to our first stop on the tour, we made a random stop at a convenience store, where the family members went in and got snacks and things for the ride. The entire day we really felt like we were outsiders tagging along on someone else's family vacation...lol
Not to be all doom and gloom, the places we went to were awesome and we saw some great scenery, learned some great Mayan history (bought my own personal Mayan certificate based on my birthday), went to a cool cenote and had a pretty good lunch. Loved taking photos at the "Ven a la Luz" art piece and going to the Mayan ruins. We could not go to Paraiso Beach because the seaweed was really really bad and the beach looked horrible - not the company's fault, of course.
Overall, I think Tulum and the spots featured on the tour are great, but I would highly recommend going with another tour company that is more customer focused and has much better transportation accommodations.