Thank you for sharing your feedback with us. We genuinely regret any inconvenience caused by the cancellation of your trip. We understand your disappointment and frustration, especially considering your proximity to the departure location.
While we are unable to offer compensation for travel expenses on this occasion, we want to express our sincere apologies for the inconvenience you experienced. We value your patronage and hope you'll consider giving us another opportunity to provide you with a positive experience in the future.
If you have any further concerns or would like to discuss this matter further, please feel free to reach out to us. Your satisfaction is important to us, and we're here to assist you in any way we can.
Thank you for your understanding.
Warm regards,
The Animal Ocean Team