Good day, and thank you for the review, albeit skewed and only mentioning some of the points around this incident.
You were made aware, that the driver would be at your accommodations at a specific time. You were also informed, numerous times, that should you miss the transfer or the boat, the cancellation policy would come into effect. You were told that the transfer is not able to wait more than 10 minutes, as they have other people who also need to make the boat, so as not to have the cancellation policy come into effect for them. Eventually, the driver had to leave despite numerous attempts to wake you. We then offered to take you out again, if we had a spot for you in the days ahead, which is way and beyond what we were required to do, as per the agreement you signed when making your booking. If, for whatever reason you did not join us, we cannot be responsible for that.