Good morning,
We are truly sorry to hear that you did not enjoy the tour with us.
To assist and clarify, as we are still in a busy season in Cape Town, as this is an extensive full day tour, with so many attractions and sites to see, we have to run and manage the tour on schedule to ensure that remain on time.
As advertised, the "lame hike" you refer to is the hike from Cape Point to the Cape of Good Hope that is very much part of the shedule and extremely popular with the majority of our visitors.
The tour you went on is a full day tour to Cape Point, the Cape of Good Hope (which are the 2 key attractions) and includes a stop at the Boulders penguin beach. We promise 1h at the penguin beach, so at 1h15 you got more time than normal. More time than any other tour operators offer and sufficient time to spend with the penguins.
We sell fast track penguin beach entry tickets on the bus (at cost price!) which make the entry into the National Parks penguin enclosure a breeze and help you save time by not having to stand in line to get in.
Perhaps your expectation was that we were going to spend the day at the Penguins only? But thats not what we advertise. Our team delivered exactly as advertised and promised under difficult circumstances in peak season by by all accounts, it seems the vast majority of guests loved what we offer.
We do appreciate you taking the time to share your feedback with us and hope that you will consider making use of our services again in the future.