Thank you very much for coming on the tour and leaving a review. We are glad you felt that the tour was a great experience. However we are sorry that you felt slighted by your tour guide.
Boating requires concentration and attention. Several times on your tour, customers made decisions that your tour guide deemed unwise and that directly contradicted the instructions you were given before and throughout the tour.
For example, you were told again and again not be anywhere near the shore, yet several times the boats were being driven right next to the land. The water gets very shallow near the land.
Also, after many warnings, the boats on your tour repeatedly ran too close to other boats in our tour and other boats on the water. The gentle reminders were not working.
You say your tour guide was horrible. But let me ask you, if your tour guide saw you do something that wasn’t safe and he did not say anything, wouldn’t that be horrible?
It the directions were too confusing, you had plenty of time to ask questions.
Just know that we do not set out to yell at people. If we ruffle a few feathers to keep everyone safe, sometimes that is the only way.
Ultimately, you had less than a perfect experience and for that we apologize.