We’re sorry to hear you didn’t have a good experience with our tour.
I’ve relayed the issue to the guides, and our team is working on a solution to make sure this doesn´t happen again.
We work really hard to make sure our customers love our tours and service, so thank you for bringing this situation up to be addressed.
Please let us know if decide to give us another chance in the future, and we´ll make it up to you.