Hello Zachary_F,
Thanks so much for bringing to our attention the issues on the A.I. at the Viator platform. We are here to help. We would like to suggest better than trusting the A.I., contact us if you have any enquiries and require more information about your tour. We apologize for any inconvenience this may have caused you. It's always important to check for yourself online, well before time, the exact location. This as we can see is a glitch at the A.I. technology on the Google Map link.
On the first page of the tour on the Viators site, the meeting point before booking a tour. It's stating the meeting point is at the 'El Cid La Ceiba beach Hotel' as the address Km 4.5, Av. Rafael E. Melgar, 77675 Cozumel, Q.R., Mexico that information is written also at your final documents, the problem is when you click at the “Open in Google Maps” the location can take you randomly to any place in the island, please don’t trust on that button. Copy and paste the name in your cell phone or contact us and we’ll help you.
Thank you so much for recommending our 2-hour snorkeling boat trip that is perfect for kids and the whole family.
We would love to see you and the kids again here in Cozumel.
Best Regards
Arturo Díaz