Thanks for your positive feedback, allow us to reply step by step:
1: The yacht is 62ft Italian brand you hired it's the only yacht in the whole Dubai Marina and it's luxury, the most hiring luxury yacht in the fleet while customers booking the same yacht again and again.
2: We were in contact with you while you said you didn't know the location where to come, the representative assisted you with 5 minuets delay only while afterwords you said that you want to go to supermarket to buy some food, as a courtesy we still provided you 2 hours and started your trip at 10.30am till 1.30pm.
3: in the yacht only ice and water bottled provided to customers, where as you could have more water no problem.
4: we must say sorry for 5 minuets delay with the yacht representative to reached you.