Dear Brittany,
We are truly sorry to hear about the unfortunate experience you had with The 10 Tastings of Dublin With Locals: Private Food Tour. We deeply apologize for the inconvenience caused by the tour guide's absence and the lack of communication regarding the cancellation. This is certainly not the level of service we aim to provide, and we would like to investigate the matter further to understand what went wrong.
To assist us in conducting a thorough investigation, we kindly request your booking ID or any other relevant details related to your reservation. This information will help us identify the specific tour in question and enable us to address your concerns promptly and effectively. Could you please provide your booking ID by contacting us directly at info@withlocals.com? Thank you in advance.
We understand the frustration and disappointment you must have felt, especially when charged for a service that was not provided. Please be assured that we take this matter very seriously, and if it is confirmed that the tour did not take place as scheduled, you will be promptly refunded for the full amount.
At our company, we prioritize the satisfaction and positive experience of our guests, and we deeply regret that we fell short of meeting your expectations. Rest assured, we will take the necessary steps to ensure that incidents like this are avoided in the future.
We would like to extend our sincere apologies for any inconvenience and stress this may have caused you. Our team is committed to resolving this matter to your satisfaction and to regain your trust in our services.
Once again, we apologize for the disappointment you faced, and we are determined to make it right. Please provide us with your booking details, and we will begin the investigation process immediately.
Thank you for bringing this matter to our attention, and we look forward to resolving this issue and improving our services for all our valued guests.
Kind regards,
Withlocals team