Dear Robert,
Thank you for sharing your feedback about your recent experience in Edinburgh. We apologize for the inconvenience caused by the last-minute cancellation and the lack of alternative options provided. We understand that this must have been disappointing and frustrating for you.
We genuinely appreciate your understanding and empathy towards the guide, who had to cancel the tour due to family reasons. While we strive to ensure that our tours proceed as planned, unforeseen circumstances can sometimes arise, necessitating cancellations. However, we acknowledge that we should have provided you with suitable alternatives in a timely manner.
To assist you further and address your concerns, we kindly request you provide us with your booking ID or any other relevant details. This will enable us to investigate the situation and ensure that appropriate actions are taken to rectify the experience.
Please reach out to us directly at info@withlocals.com with the necessary information, and we will promptly follow up with you. We genuinely value your feedback and appreciate your willingness to communicate with us.
Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to make it right for you in the future.
Kind regards,
Withlocals team