Hello Mariam, we appreciate your review of the Pacaya Volcano tour. For everyone who likes outdoor activities, this one can´t be missed on your visit to Guatemala. It is a beautiful and easy-to-hike volcano.
For security reasons, we don´t go to the crater as it is an active volcano and it can be dangerous, however, we go to one of the highest viewpoints at the summit to appreciate the view. When the volcano increases its volcanic activity and expulses big amounts of lava, we offer a tour to see the lava rivers up close, it is amazing and we would love to take you to see it.
I also want to apologize to you for the behavior of the horse owners at the volcano. That is a separate service and is offered by them for all of those who need a horse for any reason. We are sorry that they insisted on you getting their service. We will address the situation and avoid this behavior for future visits.
We hope to have the honor to take you to more beautiful places in Guatemala. Please take care and come back soon.