Dear Matt,
We're truly sorry to hear about your disappointing experience with the Highlights and Hidden Gems tour of Ho Chi Minh City. Your feedback is crucial to us, and we deeply regret any inconvenience caused by the guide's absence.
Punctuality and communication are essential aspects of our service, and we sincerely apologize for the lapse in this instance. We understand the importance of reliable and timely service, and your feedback will help us reinforce these standards.
To investigate this further and take appropriate measures to prevent such incidents, we kindly request that you contact us directly at info@withlocals.com and provide us with your booking ID.
Thank you for bringing this to our attention. Your feedback will assist us in making necessary improvements.
Best regards,
Withlocals team